Insurance

Rankings and evaluations – Remodel Hospital Group – NHS

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Overview titled DO NOT USE

★ out of 5

Rated 1 stars out of 5

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by C Holmes – Posted on 01 February 2021

Actually dangerous customer support! Can’t consider how they’ve modified since being taken over by Remodel. Each myself and my Husband have used The Hospital Group previously and had unbelievable service from begin to end. This time, sadly my expertise was lower than unbelievable! I requested a value for Abdominoplasty, had a video session with the Marketing consultant. I obtained my value – shocked to search out how a lot they wished and requested if they might match inside my funds. The woman I spoke to, who has since left with none discover and left me within the lurch, was on the time very useful. That was additionally short-lived. The advisor had stated it was a 2 night time keep, and that he would move the small print over to the woman in bookings. After I rang and paid my deposit no point out was fabricated from the variety of nights required, we proceeded to guide a nose to nose appointment with the Marketing consultant on the subsequent stage. Once we arrived, and after the Session, the woman we spoke to stated as a result of it was 2 nights and never 1 we must pay an additional cost of £400 for the additional night time! We defined the Marketing consultant had acknowledged 2 nights initially however apparently his notes hadn’t been transferred over to admin! Due to this, the date I had booked could not be fulfilled as they did not have room within the Hospital for each nights. I then modified the date over to mid-November, nevertheless with lockdown I could not attend my appointment however no one on the Hospital Group contacted me. I spoke to the woman to re-arrange to January, to which she replied the dates weren’t accessible till the top of November for 2021 so she would contact me once more in per week. No one rang once more so I attempted to contact the woman I had booked with by e mail and obtained an automatic reply saying she had left and her emails weren’t monitored!! I then tried to contact anyone at Hospital Group by phone – left messages, no reply, no reply once I rang. I ultimately obtained maintain of the woman from Accounts who had beforehand contacted me by e mail concerning the stability cost (which I’m so glad I by no means paid now). She was actually useful and once I requested for a deposit refund as a result of I used to be sick of being messed round, she instantly sorted this out for me. Since then I’ve not had a refund – they are saying it takes upto 28 days to refund, I rang simply earlier than Christmas and their Finance division stated wait till thirty first December after which contact them once more. 9 weeks on I’m nonetheless ready! I can’t pay money for anybody . I’ll NEVER use this firm once more, I believed the opposite 1 star evaluations have been a bit far fetched contemplating our earlier experiences, however NO, they’re really as dangerous as these folks make out! This has no reflection on the Consultants, however Admin don’t have any regard for his or her shoppers and do not appear fascinated by serving to folks to obtain their refunds! AVOID, AVOID, AVOID!!!

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Visited October 2020

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